Pickup Pals Ops

Team Analytics

Conversation & response performance — all times in QLD (UTC+10)

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Avg Response

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First reply to inbound

Median Reply

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50th percentile

Replied < 1 hr

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Of response pairs

Conversations

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Unique contacts

Max AI Rate

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Of outbound msgs

Response Time Distribution

How long before the first reply

Daily Message Volume

Inbound vs. outbound per day (QLD)

Inbound

Outbound

Team Performance

Outbound message breakdown by sender

Sender	Messages	Volume %	Avg First Response	Type

Busiest Hours

Inbound messages by hour (QLD time) — orange = office hours

Channel Breakdown

Where conversations are coming from

Inbound

Outbound